VIPTK Privacy Policy – How We Handle Your Personal Data

1 Overview

At viptk, we take the privacy of our players seriously. We know that when you share your personal information with us — whether that's your name, phone number, or payment details — you're trusting us to handle it responsibly. That trust is something we don't take lightly.

This Privacy Policy sets out in plain language what personal data viptk collects from players in Bangladesh, the reasons we collect it, how long we keep it, who we share it with, and what you can do if you want to access, correct, or delete your data. We've tried to write this in a way that's actually readable, not buried in legal language that nobody wants to wade through.

viptk operates as an online gaming platform serving players primarily in Bangladesh. All data processing activities described in this policy are carried out in connection with providing and improving the viptk gaming service. We do not collect data for any purpose unrelated to operating the platform.

2 Data We Collect

viptk collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from third-party payment providers when you make a deposit or withdrawal.

Data you provide directly to viptk:

• Full name as it appears on your national ID or passport.
• Date of birth (used for age verification).
• Email address and mobile phone number.
• Residential address.
• Username and password (password is stored in encrypted form — viptk staff cannot see your password).
• Identity verification documents such as national ID card, passport, or proof of address, when requested.
• Payment account details (bKash or Nagad number) for processing deposits and withdrawals.
• Communications you send to viptk support via email or live chat.

Data generated automatically through your use of viptk:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session data including login times, pages visited, and time spent on the platform.
• Game activity including bets placed, games played, and outcomes.
• Transaction history including deposits, withdrawals, and bonus activity.
• Cookie and tracking data as described in Section 6.

Data received from third parties:

• Transaction confirmation data from bKash and Nagad when you make a deposit or withdrawal.
• Identity verification results from third-party verification providers where applicable.

3 How We Use Your Data

Every piece of data viptk collects is used for a specific purpose. We don't collect data speculatively or hold onto information we don't need. The table below sets out the main purposes for which viptk uses your personal data.

viptk will only send you promotional emails or SMS messages if you have opted in to receive them during registration or through your account settings. You can opt out of marketing communications at any time by updating your preferences in your account dashboard or by contacting support at [email protected].

4 Legal Basis for Processing

viptk processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, payment information, and account activity is necessary to provide the viptk service you've signed up for.
• Legal obligation: Identity verification, anti-money laundering checks, and record-keeping are required by applicable law and regulation.
• Legitimate interests: Fraud prevention, platform security, and improving the viptk service are carried out on the basis of our legitimate business interests , provided these do not override your privacy rights.
• Consent: Sending promotional communications and placing non-essential cookies on your device is done only with your explicit consent, which you can withdraw at any time.

5 Data Sharing

viptk does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers (bKash, Nagad): We share your payment account details and transaction amounts with our payment partners solely to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where required, we may share your identity documents with a third-party verification service to confirm your identity and age. These providers are contractually bound to process your data only for verification purposes.
• Fraud prevention services: We may share limited account and transaction data with fraud detection services to protect the viptk platform and its players from fraudulent activity.
• Legal and regulatory authorities: viptk will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the viptk business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom viptk shares personal data are required to maintain appropriate security standards and to use your data only for the purposes for which it was shared. viptk does not permit third-party service providers to use your data for their own marketing purposes.

6 Cookies and Tracking

viptk uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here's a straightforward breakdown of the cookies we use:

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the viptk website. Please note that disabling essential cookies will prevent you from logging in and using the platform.

Most web browsers also allow you to control cookies through the browser settings. Clearing cookies from your browser will log you out of your viptk session and reset your preferences.

7 Data Retention

viptk retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction to comply with financial record-keeping obligations.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely. Individual session data is deleted after 13 months.

When your data is no longer required, viptk will securely delete or anonymise it. Anonymised data — where it is no longer possible to identify you from the data — may be retained and used for statistical and research purposes without time limit.

8 Data Security

viptk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the viptk platform.
• Encryption of sensitive data at rest, including passwords and payment account details.
• Access controls ensuring that only authorised viptk staff can access personal data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the viptk platform.
• Secure data centres with physical access controls and environmental protections.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your viptk account or suspect that your data has been compromised, please contact us immediately at [email protected].

In the event of a data breach that is likely to result in a risk to your rights and freedoms, viptk will notify you without undue delay and will take all reasonable steps to contain and remediate the breach.

9 Your Privacy Rights

As a viptk player, you have a number of rights over your personal data. These rights are set out below. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and your registered account email address. We will respond within 30 days.

viptk will not charge a fee for handling privacy requests unless a request is manifestly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline the request, and we will explain our reasoning.

10 Children's Privacy

The viptk platform is strictly for adults aged 18 and over. viptk does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process and may be requested again at any point during your use of the platform.

If viptk becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on viptk, please contact us at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

viptk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the viptk platform for at least 14 days before the changes take effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically so you stay informed about how viptk handles your personal data.

Your continued use of the viptk platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may close your account by contacting support.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how viptk handles your personal data, please get in touch:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request – [Your Registered Email]"
• Live Chat: Available 24/7 from your viptk account dashboard.
• Response time: We aim to respond to all privacy-related queries within 5 business days and to complete formal requests within 30 days.